FAQs
Frequently asked questions
Find answers to the most common inquiries here.
Do you ship to my country?
Yes. Shipping is worldwide and covers 208 countries across Europe, North America, South America, Asia, Africa and Australia.
How long will it take to dispatch my order?
It depends on the piece. Due to the nature of handcrafted jewelry, the making process of a jewellery piece is time-consuming. Oro Momentum is a slow-fashion brand and most of the jewelry pieces are made-to-order. This means production takes longer, but the result is a unique, well-made accessory designed to last. By waiting a little longer, you receive a piece that has been created with utmost attention to detail and respect for the craft, making it even more special when it finally arrives. By choosing slow-fashion you support ethical production practices, minimize environmental impact, and invest in jewellery that tells a meaningful story rather than following short-lived trends.
You will receive a shipping confirmation with tracking information via email as soon as your order has been dispatched. If you cannot find your tracking information in your email inbox, please check your spam folder.
How long does shipping take?
International shipping depends on the specific location, but most areas require 6-21 days.
Where is my order?
After your order has been dispatched, you receive a tracking number to your email. In order to get as accurate tracking information as possible enter the tracking number in your country’s local post tracking site (for example if you are based in the U.S. you should check the tracking at the USPS official website). Remember to check the tracking once every few days to make sure you did not miss the delivery of your order.
Orders
Are there any discounts?
With every purchase (even small ones) you get a discount code for your next order! Make sure to subscribe to the newsletter as well. Newsletter subscribers regularly receive special offers and discount codes that are not publicly available anywhere. Do not worry, you will not receive spam.
What payment methods do you accept?
For now, you can pay with PayPal only directly on this website. If you wish to pay using a traditional bank transfer - please send an e-mail first. More payment methods are coming soon.
Products
Can I customize a jewelry piece?
If you want to modify an existing piece of mine (custom length, color, etc.) or if you designed an item by yourself and are searching for someone to make it for you - send an email at info@oromomentum-shop.com and we will discuss details.
Do you make jewelry in silver color as well?
Oro Momentum jewellery is in golden metal color only. This is the part of the brand’s concept. However, several jewellery pieces are possible to customize. If you are interested in a jewellery piece and want it in silver, send an email at info@oromomentum-shop.com and we will let you know if it is available in silver.
Will my jewellery tarnish or turn green/black?
No. Despite Oro Momentum being a young brand, jewelry and the materials from which the jewelry is made have been constantly tested and improved to ensure the highest quality at the best price. Long ago, any quality flaw that appeared, was immediately eliminated because the brand’s goal is to provide long-lasting jewelry that will be able to serve for years. Oro Momentum’s jewellery is made out of precious metals such as sterling silver, gold and stainless steel, therefore your jewellery will not tarnish/rust nor change color. However you should still take care of it because all jewellery prefer to be treated with delicate manner.
I am allergic to nickel. Will the jewellery give me an allergic reaction?
No. The brand has been created by a person that has nickel allergy, therefore, it was the first object to fulfill while designing every jewellery piece and sourcing materials to create them. Oro Momentum jewellery does not contain allergic levels of nickel. High contents of nickel can be found in—usually cheaper or of lower quality—jewellery that is often made of brass, certain alloys (e.g. zinc alloy). Oro Momentum’s jewellery is made out of hypoallergenic metals such as sterling silver, gold and stainless steel which makes it safe to wear for people with nickel allergy.
Can I shower while wearing the jewellery?
Generally, you can. It will not rust and it will not turn your skin green because it is made out of tarnish-resistant metals. However you should remember that it is always the best choice to avoid this often contact with water and chemicals if you plan to keep the jewellery in a perfect state for years. If you will shower with it, wipe it with a soft, dry cloth after. Just remember that jewellery does not like to be treated too harshly. Treat it with love and care and it will stay loyal to you forever.