Items that are made-to-order are usually not eligible for returns unless the item is faulty.

If the reason for return is a faulty item - the cost of sending the item back will be covered by Oro Momentum and you will receive a full refund or an exchange.

If the reason for return is a change of mind/wrong size - the cost of sending the item back needs to be covered by a customer and you will receive a store credit.

Returns can be made for an exchange or store credit provided the returned item meets the following criteria:

1. Your item is returned to us within 14 days of receiving your order.

2. The item is in saleable condition, that it is unworn or unused with all original packaging. 

3. You have correctly followed the returns process and included a printed copy of our Returns Slip in your returns parcel.

Whether your case is about a faulty item or a change of mind/wrong size, before you ship your order back, please send us an email with your order number and reason for return/exchange to let us check first if your item is eligible for return. If there is any quality issue please attach photo proof.

You will get an email with the next steps necessary to for a successful return/exchange process.